Commonly Asked Questions
How do I register for an Abacus Market account?
To create an account, click the "Register" button on the main page and then adhere to the prompts. It requires a captcha, password, and login. Keep your login information in a secure location.
How can I reset my password?
If you are unable to remember your password, use the "Forgot Password" option on the login page. You must provide both your username and the answer to your security question. If you're experiencing difficulties logging into your account, contact support for more assistance.
How can I use Abacus Market to place an order?
After choosing the necessary item, click "Add to Cart" to complete your transaction. Choose your delivery choice after checking out, then mail the money to the address you provided. Once the money has been confirmed, the merchant will proceed with your transaction.
Which forms of payment are accepted?
Abacus Market accepts Monero (XMR) and Bitcoin (BTC) for all transactions. Additionally, you can use our integrated currency exchanger to convert between Bitcoin and XMR.
What is the average shipping time?
Shipping times may differ based on the supplier and your location. While domestic purchases typically arrive in 2–5 days, international orders may take 1–4 weeks. For the vendor's anticipated shipping time, see the advertisement.
What occurs if I don't receive my order?
If your order doesn't arrive within the expected time frame, contact the seller directly to inquire about the status. If the vendor is unresponsive or unable to resolve the issue, you can dispute the transaction and request a refund or reshipment.
How can I start a disagreement?
To initiate a claim, click the "Open Dispute" option on the order page. Provide the rationale for the disagreement together with any relevant supporting evidence. A moderator will be in charge of examining the case and making a determination.
When can I get my money back?
If you did not get your order, the goods was significantly different from the advertisement, or the merchant was unresponsive, you may be eligible for a refund. Moderators make individual decisions on whether to grant refunds.
If you still have questions or issues that aren't addressed in this FAQ, please contact our support team. support@abacus-market.uk